By Not every customer wants to book a trailer completely on their own online.
Some people prefer to call with questions first. Others may stop by in person, want help choosing the right trailer, or simply feel more comfortable having someone walk them through the booking process. That is exactly where towlos Rental Assist comes in.
towlos Rental Assist is designed to make booking easier for both hosts and guests by giving hosts the ability to help create rentals on behalf of their customers. Whether the booking starts over the phone or in person, this tool helps streamline the process while still keeping everything secure through towlos.
Not every great feature starts in a boardroom. Sometimes it starts with feedback from the people using the platform every day. In the case of towlos Rental Assist, we want to give a shoutout to Michael with North Westville, Indiana Trailer Rentals, whose idea helped inspire this feature. Michael saw the need for an easier way to help customers who book over the phone or in person, and that feedback helped spark the creation of Rental Assist.
What Is towlos Rental Assist?
towlos Rental Assist is a feature that allows hosts to set up a rental for their customer instead of requiring the guest to do every step on their own from the beginning.
With Rental Assist, hosts can pre fill the rental details, send the guest a simple checkout link, and make it much easier to turn an inquiry into a completed booking. It is especially helpful for businesses or hosts who regularly take phone calls, walk up customers, or direct bookings that still need to be processed through the towlos platform.
How towlos Rental Assist Works
The goal of Rental Assist is simple: make the booking process smoother.
With towlos Rental Assist, hosts can:
Pre fill rental details for guests
Instead of making the customer start from scratch, you can enter the key rental information for them ahead of time. This saves time and helps reduce confusion during checkout.
Send a link for easy checkout
Once the rental details are set up, you can send the guest a direct link to complete their booking. This gives them a simple and secure way to finish the process without having to search for the trailer or re enter all the information themselves.
Auto approve bookings you initiate
Because you are the one starting the booking, rentals created through Rental Assist can be auto approved. That means fewer delays and a faster experience for your customer.
Collect payment securely through towlos
Even though you are helping set up the booking, payment is still collected securely through towlos. That keeps the transaction professional, organized, and protected within the platform.
Why towlos Rental Assist Matters
For many hosts, some of the best leads come from phone calls or in person conversations. A customer may be ready to rent, but they do not always want to go home and figure out the online booking flow by themselves.
Rental Assist helps bridge that gap.
Instead of losing momentum, you can help the customer get the rental set up right then and there. It creates a smoother customer experience, makes your business feel more professional, and increases the chances of turning interest into an actual booking.
It is also a great tool for hosts who want to offer more hands on customer service without stepping outside of the towlos system.
Perfect for Phone and In Person Bookings
One of the biggest advantages of towlos Rental Assist is how useful it is for real world customer interactions.
If someone calls asking about availability, pricing, or trailer specs, you can help them get the rental started immediately. If a customer is standing in front of you and ready to book, you can guide the process without sending them off to figure it out later.
That convenience can make a huge difference, especially when customers are comparing options and looking for the easiest path to checkout.
Who Has Access to towlos Rental Assist?
At this time, towlos Rental Assist is available on the Accelerate and Enterprise plans.
For hosts on those plans, it is another way to simplify operations, improve the customer experience, and make it easier to manage bookings that begin outside of a traditional online flow.
An Easier Way to Set Up Bookings
At the end of the day, towlos Rental Assist is all about making bookings easier.
It helps hosts create rentals on behalf of their guests, reduce friction during checkout, and securely collect payment through towlos. For customers, it creates a more guided and convenient experience. For hosts, it is a simple way to keep business moving and make the most of every phone call or in person booking opportunity.
If you are looking for a better way to set up bookings for your customers, towlos Rental Assist is built to help.
