TERMS OF USE

EFFECTIVE DATE: January 24, 2026

Please read the Terms of Use carefully and completely before using any services provided by towlos.

I. ACCEPTANCE AND ACCOUNTS

Towlos LLC (“Towlos” or “we,” “us” or “our”) provides an online marketplace that connects trailer Hosts and Guests. Unless otherwise indicated “you”, “your”, and “yourself” refers to both Hosts and Guests. These Terms of Use (“Terms”) govern your use of our website towlos.com, along with the features, functionalities, applications, browser extensions and other services available through our website, including without limitation our online marketplace, (collectively, our “Website”) and any other services we may provide (the “Services”). Our Website and Services are collectively referred to herein as our “Platform.”

By visiting our Platform and/or submitting anything to us through our Platform, you agree to read, comply with, and be legally bound by: (1) these Terms and (2) any additional terms and conditions, agreements, policies, and additional terms published on the Platform or otherwise applicable to your use of the Platform (the “Rules”). These Terms and the Rules are collectively referred to herein as the “Agreements.”

THESE TERMS LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. FURTHER, THESE TERMS REQUIRE THAT YOU AGREE TO USE ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE SUCH A DISPUTE, INSTEAD OF RESOLUTION THROUGH A COURT OR JURY TRIAL OR A CLASS ACTION SUIT. THUS, PLEASE CAREFULLY REVIEW THE AGREEMENT TO ARBITRATE PROVIDED IN SECTION XVI OF THESE TERMS BEFORE YOU ACCESS, PARTICIPATE IN OR USE OUR PLATFORM.

ACCEPTANCE AND APPLICABILITY OF AGREEMENTS

Acceptance of Agreements. By creating an account with us, accessing, or using our Platform, you agree to be bound by these Terms. If you do not agree to the following, you may not access, participate in or use our platform (in whole or in part). Only individuals eligible to access, participate in or use our platform as provided in any of the Agreements are permitted to do so.
Eligibility. Without limiting the foregoing, the Platform is intended for United States residents 21 years of age or older. Use of our Platform by anyone under 21 years old is strictly prohibited.
Representations and Warranties. By accessing the Platform, you represent to us that: (1) you are a United States resident; (2) you are 21 years of age or older; (3) you are legally able to enter into contracts; (4) you are not a person barred from using the Platform under federal, state, local or other laws; and (5) you have not previously been suspended or prohibited from using the Platform for any reason other than your cancellation of your account on the Platform.
Changes to Terms. We may update or modify these Terms from time to time, without limitation by posting a revised version of these Terms throughout our Platform and by publishing a general notice of such changes across our Platform. You can review the most current version of these Terms at https://towlos.com/terms-conditions. By accessing or using our Platform after we have provided such notice, you agree to be bound by such modifications.
Our Rights. We have the right, but not the obligation, to take any of the following actions in our sole discretion without providing any prior notice to you and without any liability to you or any third party:

change or terminate all or any part of the Platform;
restrict or terminate your access to all or any part of the Platform;
refuse, move or remove any content that is available on the Platform; or
deny access to the Platform to anyone at any time in our sole and absolute discretion.

Conflicts. In the event of any conflict between these Terms and any other Agreements, these Terms shall control.

ACCOUNTS

Registration. To access certain features of the Platform, you must sign up for an account with us. You can create an account by providing us your first and last name, email address, and creating a password. When you reserve a trailer as a Guest or list a trailer as a Host, we may require you to provide certain additional information. When registering for an account, you must provide true, accurate, current and complete information about yourself as may be prompted by any registration form. If any information you previously provided to us changes, you must promptly update the relevant information.
Account Security and Responsibility. You are responsible for maintaining the confidentiality of your passcode and account and are fully responsible for all activities that occur under your password and account. You agree to notify Towlos immediately of any unauthorized use of your passcode or account or any breach of security. You must set up your account in your own name. You further agree not to use anyone else’s password on the Platform. Towlos will not be liable for any loss or damage arising from your failure to comply with this provision or any other provisions in the Agreements. If Towlos suspends or terminates your account, you acknowledge that all information and content associated with such account will no longer be available to you.
Additional Information Sharing. If you open an account, you understand that Towlos will collect and maintain information related to your use of the Platform. Towlos connects, though may not always display, that information to your account in order to conduct our business operations.
Our Termination or Suspension of Your Account. Without limiting any other rights we have under the Agreements, in the event we determine, in our sole discretion, that your account information may be compromised due to your personal device being infected with a virus, malware, other malicious code or due to other theft of your account information, we reserve the right to invalidate, delete or otherwise modify your account in order to protect your account, the accounts of other users and our systems from further damage or exposure. This may include proactively changing your password. If we need to do this, we will make reasonable efforts to inform you of any modifications made via the email address listed on your account or other viable means of communication.
Cancellation of Your Account. Towlos may terminate your account for any reason or no reason.You may close and/or terminate your account by contacting us at [email protected] and following the instructions we provide. If your account is terminated, these Terms shall be terminated and your license to access and use our Platform shall immediately terminate and you must discontinue all use of the Platform.
Verification and Applications. Towlos may permit or refuse your request to book or list a trailer in its sole discretion. Where permitted, Towlos has the right, but not the obligation, to undertake screenings, checks, and engage in processes to (a) assist with the verification of identities or check the backgrounds of users, including driving history and driver’s license validity, and (b) verify trailer details. Towlos does not endorse any trailer, user, or user’s background, or commit to undertake any specific screening process. Towlos may in its sole discretion use third-party services to verify the information that you provide to Towlos and to obtain additional related information and corrections, where applicable. In furtherance of the foregoing you hereby expressly authorize Towlos to request, receive, use, and retain such information.

TRAILER SHARING

Our Role. Towlos is not an equipment or trailer rental company. Towlos does not own a pool of equipment or a fleet of trailers and is not in the business of renting equipment or trailers to the public. Towlos provides the Platform where individuals who own trailers and register on the Platform (“Hosts”) and individuals in need of such trailers who register on the Platform (“Guests”), can meet and share trailers via the Platform, subject to these Terms. WE ARE NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN HOSTS AND GUESTS, NOR ARE WE A TRAILER BROKER, AGENT OR INSURER. WE HAVE NO CONTROL OVER THE CONDUCT OF HOSTS, GUESTS AND OTHER USERS OF THE PLATFORM.
How it Works.

Hosts List Trailers. If you are a Host, you must register for a User account on the Platform, followed by creating a Host User account. You can then create trailer listings. When you create a listing, you’ll need to provide certain details about the trailer and when it is available.
Guests Browse Listings and Submit Requests. If you are a Guest, you can browse the trailers listed on the Platform. When you find a trailer that meets your needs and is available when you need it, you can submit a request to book it starting on a specific day/time (the “Start Date”) for a specified period of time (the “Hire Period” or “Rental Period”). A few things to keep in mind:

You must provide a credit card or other payment method that we approve (a “Payment Card”) before you submit a request. We – or a third party we use to process payments – will place a hold on your Payment Card when you submit the request. You will be charged when the Host accepts the request.
Towlos in its sole discretion may reject a rental request for any reason or no reason prior to the confirmation of the Host.

II. RENTAL REQUEST APPROVAL DEADLINE

Once a guest submits a rental request, a hold is placed on the guest’s payment card. The payment is not captured until the host approves the rental request.
The host is encouraged to approve or decline a rental request in a timely manner. Once the rental is approved, hosts are strongly discouraged from cancelling the rental. If the host must cancel, they must notify the guest as soon as possible. If the host has 3 or more No-Shows or cancellations, towlos has the option to delete their host account.
The following scenarios clarify when the towlos system will automatically cancel the rental request:

Rental request placed prior to start date:	Host must approve the request:
6 or more days	Within 5 days of request
Between 6 days to 48 hours	More than 24 hours prior to start date/time
Less than 48 hours	Prior to start time

If the Host accepts the request, the request is confirmed and becomes a binding rental agreement (“Reservation”) between the Host and the Guest. The terms of the Reservation shall be substantially to these Terms. The Guest and the Host hereby designate Towlos as a third-party beneficiary of the Reservation having the right to enforce the Reservation against the Guest and the Host as if a party thereto.
Rejected Request. If the Host declines the request or does not respond, the request is canceled, and the hold on the Guest’s Payment Card will be lifted.

III. TOWLOS NO-SHOW POLICY

Reporting a Guest as a No-Show (Host Responsibilities)

If a guest does not cancel their trip and fails to arrive at the scheduled time, the host must attempt to contact them. The host should:

Inform the guest that they intend to report them as a No-Show.
Let the guest know if they are able to wait and for how long.

A guest may be reported as a No-Show within the Rental Record if:

The host provides a courtesy window of at least 30 minutes past the scheduled trip start time.
The host attempts to contact the guest at least twice with no response.

Other No-Show Circumstances: A guest may also be considered a No-Show if:

They arrive without a valid driver’s license.
They send an unapproved driver to pick up the trailer.

Reporting Deadline: The host must report a No-Show within 48 hours of the scheduled trip start time.
Earnings for No-Show Trips:

If the host follows the reporting guidelines, the trip will be canceled, and the host will receive their full payout for the rental.
The host will not receive earnings if:

They fail to follow the No-Show reporting guidelines.
They fail to report the No-Show within the required timeframe.

Reporting a Host as a No-Show (Guest Responsibilities)

If a guest arrives at the designated pickup location and the host or trailer is not present, they should:

Confirm the Address

Check the trip details to ensure they are at the correct location.
Look for any messages from the host regarding an updated location.

Allow Extra Time

Guests must wait at least 30 minutes past the scheduled start time for the host to arrive.
Likewise, the host must provide guests with a 30-minute courtesy window to arrive.
If the guest arrives more than 30 minutes late without notifying the host, the host may cancel the trip and report the guest as a No-Show.

Attempt Contact

The guest must attempt to contact the host at least twice with no response.

How to Report a Host No-Show:
If the above criteria are met, the guest should select the No-Show button within the Rental Record.

Towlos will be notified of the No-Show, and will:

Cancel the trip.
Attempt to find a suitable replacement trailer.
If no replacement is available or the guest chooses not to rebook, a full refund will be issued.

Guests can also contact the towlos Solutions Team at:

Email: [email protected]
Phone: (970) 343-4424
Guests should provide their Rental Number and specify that their host is a No-Show.

Reporting Deadline: The guest must report a No-Show within 48 hours of the scheduled trip start time.

IV. TOWLOS CANCELLATION POLICY

Before Host Approval: If the host has not yet approved a rental request, guests can cancel at any time for a FULL refund, regardless of the timing.
Rentals Requested More Than 48 Hours Before the Trip Start Time:

Before Host Approval: Guests can cancel at any time for a FULL refund.
After Host Approval: Guests may cancel up to 48 hours before the trip start time for a FULL refund. If they fail to cancel within this period, they will be charged the full trip cost with no refund.
Host Approval Deadline: The host has up to 5 days or until 24 hours before the trip starts (whichever comes first) to approve the rental. If not approved, the rental is automatically canceled, and the guest receives a FULL refund.

Rentals Requested Less Than 48 Hours Before the Trip Start Time:

Before Host Approval: Guests can cancel at any time for a FULL refund.
After Host Approval: Guests may cancel within 1 hour of approval for a FULL refund. If they fail to cancel within this period, they will be charged the full trip cost with no refund.
Host Approval Deadline: The host has until the trip start time to approve the rental. If not approved, the rental is automatically canceled, and the guest receives a FULL refund.

Refund Processing Time: Refunds may take several business days to reflect on the guest’s payment method.

V. INSURANCE

Towlos Trailer Protection Program Terms

These Towlos Trailer Protection Program Terms (“Program Terms”) govern participation in and use of the Towlos Trailer Protection Program (a/k/a the towlos Protect+ program) (the “Program”) for eligible trailer rentals booked through the Towlos online marketplace (“Platform”) offered by Towlos, Inc. (“Towlos”). The Platform allows a trailer renter (“Guest”) to access and use trailers offered by a trailer owner (“Host”) listed for rent on the Platform. By selecting Program coverage, paying the applicable fees, or otherwise participating in the Program, the Guest acknowledges and agrees to be bound by these Program Terms. These Program Terms are incorporated into, made a part of, and shall be interpreted together with the Towlos Terms of Use. In the event of any conflict or inconsistency between these Program Terms, the relevant Rental Agreement, and the Towlos Terms of Use, these Program Terms shall control.

Trailer Protection Program Overview

The Program is a contractual damage waiver service designed to provide a defined level of financial protection in the event of accidental physical damage to a trailer occurring during an active rental that is properly booked and facilitated through the Platform. The Program is intended to promote trust, reduce disputes, and provide clarity and consistency in how Towlos administers approved damage claims.

The Program is not an insurance policy, is not a contract of insurance, and does not create any insurance relationship between Towlos and any user. Towlos is not an insurer, insurance agent, or insurance broker. Users participating in the Program are not named insureds, additional insureds, loss payees, or third-party beneficiaries under any insurance arrangement that Towlos may maintain. Any insurance maintained by Towlos is for Towlos’ sole benefit and does not create any rights for Hosts or Guests.

Participation in the Towlos Protection Program may be mandatory for certain trailers, rentals, or users, as determined by Towlos in its sole discretion and disclosed at time of booking.

Towlos administers the Program in its sole discretion and retains full authority to determine the applicability of coverage, the eligibility of a claim, the value of a loss, and the amount of any payment or waiver under these Program Terms.

Program Details and Coverage plans

The Program offers two plans of damage waiver protection, Basic and Premium, each of which provides 100% coverage for approved repair or replacement costs up to the trailer’s Actual Cash Value (“ACV”) at the time of loss or damage, subject to the maximum coverage limit of $35,000, minus the applicable deductible. The distinction between the two plans is the deductible amount owed by the Guest in the event of an approved claim.

Plan	Coverage	Deductible	Description
Basic	100% of repair or replacement costs up to trailer’s actual cash value (max $35,000), minus the deductible	$1,500	Affordable protection for renters seeking full coverage with a higher deductible.
Premium	100% of repair or replacement costs up to trailer’s actual cash value (max $35,000), minus the deductible	$500	Enhanced protection for renters who prefer a lower deductible and reduced out-of-pocket exposure.

Under the Basic plan, the Guest is responsible for a $1,500 deductible. Under the Premium plan, the Guest is responsible for a $500 deductible, subject to change as communicated by Towlos at the time of a rental booking. Daily rates for each plan vary depending on the trailer’s verified value and are disclosed to the Guest at the time of booking. These rates include administrative fees and apply only to the scheduled rental period booked through the Platform. Coverage applies solely to rentals that are completed through the Platform with proper check-in and check-out documentation.

Guests selecting a Program plan agree to pay the published daily rate for the entire duration of the rental. The applicable deductible must be paid by the Guest before Towlos issues any payment to a Host under an approved claim.

Scope of Coverage

Subject to all limitations, conditions, and exclusions contained in these Program Terms, the Program may waive the Guest’s financial responsibility for accidental physical damage to a covered trailer that occurs during the verified rental period. Covered accidental damage may include collision, impact, overturn, accidental damage during loading or unloading, and other unintentional events that directly result in physical damage to the trailer.

The Program may also provide coverage for theft or vandalism occurring during the rental period, provided that the Guest promptly files a police report (and provides Towlos with a copy within the required timeframe), the loss occurred during the Guest’s trailer rental period, and there is evidence consistent with unlawful taking or malicious activity.

If a trailer suffers damage that results in a total loss as determined by Towlos, the Program may waive the Guest’s liability up to the trailer’s ACV at the time of loss, not to exceed the Coverage Limit, minus the applicable deductible.

Coverage under the Program applies only to physical damage to the trailer itself. No other property, equipment, contents, accessories, parts, persons, animals, or livestock are covered. For the avoidance of doubt, the Program provides protection only for accidental physical damage to the trailer itself and does not provide, and shall not be interpreted as providing, liability protection of any kind, including but not limited to bodily injury liabilities, property damage liabilities to third parties, or liability arising from towing operations.

Under no circumstances does participation in the Trailer Protection Program expand coverage to loss of income, loss of use, diminished value, or consequential damages.

Coverage Exclusions

The Program does not apply to any loss or damage that falls within the exclusions in this Section, each of which is strictly enforced. Towlos may deny a claim if any exclusion applies.

The Program does not cover normal wear and tear (Normal wear and tear means the expected deterioration of tires, brakes, bearings, decking, finishes, lighting, suspension, dents or dings 2 inches or less, and mechanical components resulting from ordinary, careful, and intended use over time, and not attributable to any single accidental event, misuse, overloading, or negligence).

The Program does not cover deterioration; rust, corrosion, mold, rot, or contamination; latent defects or inherent vice; mechanical or electrical breakdown; dents or dings 2 inches or less; failures caused by inadequate maintenance; or any damage occurring during or resulting from servicing or repair operations. Damage caused by insects, vermin, rodents, birds, or domestic or wild animals is excluded.

The Program does not apply to any damage arising from gross negligence, reckless behavior, criminal conduct, or intentional acts by a Guest, Host, or any other party. This includes, without limitation, operating the trailer or tow vehicle unlawfully, towing in an unsafe or prohibited manner, using an unauthorized driver, or violating any operational guidelines set forth in the Rental Agreement or Towlos Terms of Use.

Excessive speeding, defined as operating the tow vehicle and trailer at speeds exceeding posted limits or safe conditions for towing, will be considered negligent or reckless behavior and shall void coverage under the Program for any resulting damage. If the trailer is disconnected from the tow vehicle at any time during the rental period, the Guest must ensure that a secure coupler lock is installed to prevent unauthorized access or theft. Failure to use a coupler lock in such circumstances will be considered negligent conduct and may void coverage under the Program for any resulting loss or damage. Towlos recommends using high-quality coupler locks for enhanced security.

No coverage is available for pre-existing damage or for any damage that cannot be substantiated with proper check-in and check-out photographs taken at the beginning and end of the rental period. Claims may be denied if required documentation is incomplete, missing, inaccurate, falsified, or untimely.

The Program does not cover loss of use, loss of revenue, rental downtime, diminished value, business interruption, administrative inconvenience, transportation charges, impound or storage fees, or any indirect, incidental, or consequential damages. Coverage is limited strictly to physical damage to the trailer itself.

Damage to personal property, contents, add-ons, or accessories is excluded. Damage caused during illegal use, use outside the United States and Canada, unauthorized towing configurations, or due to a breach of the Rental Agreement is also excluded.

Any fraud, misrepresentation, collusion, or concealment of material facts automatically voids coverage.

Coverage under the Program is strictly conditioned upon full compliance with these Program Terms. Any failure by a Guest or Host to comply with the requirements set forth herein, including but not limited to documentation obligations, accurate representations, cooperation requirements, and payment of applicable deductibles, shall void all Program protections for the applicable rental.

Valuation and Settlement of Loss

Towlos determines the valuation of any covered loss in its sole discretion. All covered losses are valued based on the trailer’s ACV immediately prior to the loss, taking into account depreciation for age, condition, and market comparables. ACV shall not exceed the published Coverage Limit.

Towlos may, in its sole discretion: (a) pay the reasonable cost of repairing the trailer to its pre-loss condition (not to exceed ACV), (b) pay the ACV of the trailer in the event of a total loss, or (c) replace the trailer with one of comparable age, condition, and value. Towlos may require that a Guest provide examples of similar trailers for sale in their area to help determine ACV. Any payment under the Program is reduced by the applicable deductible.

Towlos’ determination of ACV, repair costs, eligibility, and settlement method is final and binding, subject only to applicable law.

Claims Administration

All claims under the Program are administered exclusively by Towlos. To initiate a claim, the Guest must submit a completed claim through the Towlos claims portal (or other method specified by Towlos) within forty-eight (48) hours after the rental period concludes. Claims submitted after this deadline may be denied.

The claimant must provide all documentation reasonably requested by Towlos, including but not limited to check-in and check-out photos, incident descriptions, police reports (where applicable), repair estimates (which may include multiple estimates), tow vehicle information, and any other materials necessary to evaluate the claim. Towlos may request supplemental information or inspect the trailer, and the claimant must cooperate fully throughout the process.

No repairs, disposal, or alteration of the damaged trailer may be made without Towlos’ prior written consent, except to prevent imminent further damage. Unauthorized repairs may result in denial of the claim.

Towlos has sole discretion to approve or deny claims based on compliance with these Program Terms, the factual record, and the Program’s purpose. Strict compliance with all reporting deadlines, documentation requirements, and cooperation obligations set forth in these Program Terms is a condition precedent to any waiver or payment under the Program. Failure to fully and timely comply with any such requirements may result in denial of the claim and loss of all Program protections and benefits.

Guests must immediately report any damage discovered during the rental period that was not identified during the initial check-in process (e.g., a bent axle not visible in photos or prior to pickup) via the Towlos in-app chat or to towlos directly. Failure to report such damage promptly may result in denial of coverage under the Program, as it could be deemed a failure to mitigate further loss or comply with cooperation requirements.

Trailer Eligibility for Protection Coverage

Not all trailers listed on the Towlos platform are eligible for protection coverage, including any damage waiver or protection program offered by Towlos.

To be eligible for protection coverage, a trailer must meet all of the following requirements at the time of listing and throughout the rental period:

Valid VIN. The trailer must have a valid, verifiable Vehicle Identification Number (VIN).
State Registration. The trailer must be properly registered with the applicable state authority and comply with all state and local registration requirements.
Actual Cash Value (ACV) on File. The trailer must have an Actual Cash Value (ACV) clearly documented and maintained within the Towlos platform.

Trailers that do not meet all eligibility requirements—including but not limited to homemade trailers, trailers without a VIN, unregistered trailers, or trailers without an ACV recorded in Towlos—are not eligible for protection coverage under any Towlos protection or damage waiver program.

Towlos reserves the right, in its sole discretion, to determine trailer eligibility, to deny coverage for ineligible trailers, and to void protection coverage if eligibility requirements are not met or are later found to be inaccurate or incomplete.

Fraud and Misrepresentation

Any false, misleading, or incomplete information submitted in connection with a claim constitutes grounds for denial of the claim and may result in suspension or termination of the user’s Towlos account. Towlos reserves the right to pursue legal action against any user who engages in fraudulent or deceptive conduct.

Fees and Coverage Activation

Coverage under the Program applies only if the applicable Program fee is successfully charged and collected as part of the rental booking. If, for any reason, including but not limited to payment failures, chargebacks, system errors, or administrative adjustments, the Program fee is not successfully collected, then no coverage under these Program Terms of any kind applies to that rental.

Each user is solely responsible for verifying that the selected Program plan has been added to the booking and that payment has been successfully processed. Towlos bears no responsibility for the absence of coverage due to user error or incomplete payment.

By participating in the Program, the Guest expressly authorizes Towlos to charge the Guest’s payment method on file for any applicable deductible associated with an approved claim, as well as any non-covered damages, fees, or costs assessed in accordance with these Program Terms. Such charges may be processed by Towlos directly or through its designated payment processing partners, and the Guest agrees not to dispute or reverse such charges except in the case of manifest error.

The Guest and Host each authorize Towlos to facilitate and execute payment transfers associated with damage claims, including deductibles, repair costs, settlement payments, and any other amounts determined by Towlos to be owed under these Program Terms. Towlos may collect funds from the Guest and disburse funds to the Host, or otherwise allocate amounts between the parties, through the Platform’s payment processor or other authorized methods.

Relationship of the Parties

Towlos provides the Platform as a technology service and administers the Program as a separate service. Nothing in these Program Terms creates any agency, partnership, joint venture, or insurance relationship between Towlos and any user or third party. Towlos does not act as an insurer or broker and does not provide insurance to any user or third party.

Limitation of Liability

To the fullest extent permitted by law, Towlos is not liable for indirect, special, incidental, punitive, consequential, or exemplary damages arising out of or related to the Program, the rental transaction, or any claim. Towlos’ total cumulative liability to any user for any claim or dispute arising under these Program Terms shall not exceed the total Program fees paid by that user in connection with the applicable rental.

Dispute Resolution

All disputes, claims, or controversies arising out of or relating to these Program Terms, the Program, or any rental transaction involving the Program shall be governed by and resolved in accordance with the dispute resolution provisions set forth in the Towlos Terms of Use. Those provisions, including any requirements regarding binding arbitration, class action waivers, venue, procedures, and applicable law, are incorporated herein by reference and shall control in the event of any conflict or inconsistency with these Program Terms.

Modification of Towlos Trailer Protection Program Terms

Towlos reserves the right to update, amend, or modify these Trailer Protection Program Terms at any time. Any revised Trailer Protection Program Terms will be posted on the Platform and will become effective immediately upon posting. Continued use of the Platform or participation in the Program constitutes acceptance of any updated Program Terms. The “Last Updated” date will be noted at the top of these Terms of Use.

For Hosts with trailers that are not covered under the Towlos Trailer Protection Program

By listing a trailer on the Platform you agree that (i) you maintain a trailer insurance policy underwritten by a reputable national insurance company for such trailer; (ii) so long as you list a trailer on the Platform you shall, at your sole cost and expense, maintain the insurance policy applicable to such trailer in full force and effect; (iii) that you are the primary or sole beneficiary of any such policy; and (iv) if at any time after a trailer is listed on the Platform the insurance policy for such trailer expires or is otherwise terminated for any reason or no reason, you (x) will immediately remove the trailer from the Platform, and (y) terminate any existing or pending Reservations for the trailer. Towlos bears no responsibility for loss or damage to trailers that are ineligible for or not enrolled in the Trailer Protection Program, and all such risk remain solely with the Host and Guest as applicable.

Active Rental Period

Protection coverage applies only during an active, confirmed rental period and does not apply to cancellations, no-shows, or periods outside of the booking rental period.

Contact Information

Users may contact towlos Claims Support with questions regarding these Program Terms or the Program by contacting [email protected].

IMPORTANT NOTICE

THE TOWLOS TRAILER PROTECTION PROGRAM IS NOT AN INSURANCE PRODUCT AND DOES NOT CONSTITUTE INSURANCE, A CONTRACT OF INSURANCE, OR AN AGREEMENT TO PROVIDE INSURANCE. PARTICIPATION IN THE PROGRAM IS VOLUNTARY UNLESS REQUIRED BY TOWLOS FOR SPECIFIC RENTALS. ANY COVERAGE, WAIVER, OR SETTLEMENT IS ADMINISTERED SOLELY AT TOWLOS’ DISCRETION AND IN ACCORDANCE WITH THESE PROGRAM TERMS.

VI. PAYMENT AND CONFIRMATION

Confirmation. Guests and Hosts will receive confirmation emails.
Payment. Guests will be charged for all fees, expenses or applicable taxes when the Host accepts the Guest’s request and thus confirms the Reservation.
Third Party Payment Processing. We may use third-party services to process and facilitate payments between Guests and Hosts. We currently use Stripe, which has its own separate terms of service. Before submitting any payment information on our Platform, you agree to read and be bound by the Stripe Connected Account Agreement, which includes the Stripe Services Agreement.

For Hosts, by accepting these Terms and as a condition of Towlos enabling payment processing services through Stripe, you authorize Towlos to obtain all necessary access and perform all necessary activity on your Stripe Connected Account to facilitate the renting of your trailer. You further agree to provide accurate and complete information about you and authorize Towlos to share it with Stripe for the purposes of facilitating the payment processing services provided by Stripe. Towlos reserves the right to switch payment processing vendors at its discretion.
For Guests and Hosts, by accepting these Terms, you give Towlos (or a third-party payment processor acting on our behalf) permission to charge the Payment Card you provided in submitting the rental request or registering a trailer. Additionally, you authorize Towlos, or third-party service providers acting on behalf of Towlos, to store your payment credential for future use in the event you owe Towlos any money. You authorize Towlos to use stored payment credentials for outstanding balances. In some cases, our payment processors have arrangements with card networks to automatically update stored payment credentials whenever you receive a new card (e.g., replacing an expired card or one that was reported lost or stolen) and we will rely on such updates to stored payment credentials for balances.

Accuracy. All payment information you provide to Towlos must be accurate, complete, and current. You agree to pay all charges you incur using our Platform.
Credits and Refunds. Except as otherwise provided in the Agreements, no refunds or credits will be provided once your Payment has been charged or your payment otherwise paid to Towlos, except that, (1) at our sole discretion, refunds or credits may be granted in extenuating circumstances, and (2) Guests may receive a refund if the Host cancels a booked Reservation.
Security. While we will use commercially reasonable efforts to ensure the security of all Payment Card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom.
Failure to Pay. For any amounts that we determine you owe us, we may (i) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you; (ii) reverse any credits to your bank account; or (iii) collect payment or reimbursement from you by any other lawful means.

VII. PRICING, FEES, PROMOTIONS

Pricing Structure: There is no fee to list a trailer for rent on towlos. Towlos does take a variable commission ranging from 0-20% from the total rental revenue. Towlos covers all payment and credit card processing fees, ensuring transparency and maximizing host’s earnings. Businesses with multiple trailers may participate in a monthly subscription program with variable commission structures as defined on towlos.com. These fees allow towlos, among other things, to run and improve the platform, provide customer support, and provide marketing / advertising to grow the marketplace and benefit both hosts and guests. Towlos charges a flat booking/service fee of $10 to the Guest.
Fees and Charges: The Guest is responsible to pay for all fees, including but not limited to: tolls, parking tickets, towing, impound, damages, cleaning, late fees, loss, abandonment, and non-returned accessories. If the trailer requires substantial cleaning, a reasonable fee not to exceed $500 will be charged. Unpaid fees will be subject to an additional $30 administration fee by towlos per incident or citation. Delinquent accounts will be sent to collections and will incur an additional 35% surcharge and may be reported to credit bureaus. The Guest acknowledges that he or she has no right to contest fees assessed for any of the items stated above. Guest agrees to indemnify and hold towlos and the Host harmless of any actions, consequences, or penalties associated with any activity or use of the trailer while in the Guest’s possession.
Security Deposit: The refundable security deposit amount is set by the Host for each trailer and is displayed during checkout. The security deposit is charged at the time the rental request is submitted, together with the rental fee. If a trailer is returned without incident, the security deposit will be refunded less the applicable payment processing fee; deposit refunds may take several business days to appear on the Guest’s payment method. Processing fees are separate from, and do not reduce or apply to, any deductibles owed under the Towlos Trailer Protection Program. The security deposit is separate from, and in addition to, any Towlos Trailer Protection Program coverage and may be applied toward applicable deductibles, excluded damages, or amounts not covered under the Program.
Late Fee: No rental grace period will be offered to the Guest. If the trailer is not returned by the return due date and time, an additional 24-hour rental amount will be withheld from the Guest's deposit.
Chargeback: A chargeback occurs when the Guest disputes a charge on their credit card. In the event a chargeback is initiated, towlos will review to determine if the chargeback was warranted. If not, towlos will dispute the chargeback on behalf of towlos and the Host. towlos will require the cooperation of the Host for necessary details and documents.
Rental Fees: Currently, towlos allows the host autonomy in designating rates. These include daily, weekly, and monthly rental fees, charges for Extras, cleaning fees, delivery fees, etc.
Non-Use: The Guest agrees that by booking the rental and taking possession of the trailer, he or she is accepting the condition and usability of the trailer and is entirely responsible for full payment of the rental and any additional fees. There will be no consideration of reimbursement for the inability to use the trailer, regardless of the circumstance, by the Guest for any reason after the Guest has taken possession of the trailer.
Discounts and Promotional Pricing: Towlos may, at its discretion, offer discounts or promotional pricing to Guests. These promotions are designed to drive increased demand to Hosts and expand the towlos marketplace. As a result of these promotions, Hosts may experience variations in their rental earnings for individual bookings. Hosts acknowledge and agree that these adjustments may occur without prior notification of the specific earnings impact for individual promotions.

Demand-Based Pricing: As Towlos continues to gather data about rental patterns and market demand, it may at any time introduce demand-based pricing. This pricing model will adjust rates based on factors such as seasonality, location, trailer type, and other market conditions to optimize both Host earnings and Guest value. Hosts will be notified in advance of any implementation of demand-based pricing in their market.
Pricing Transparency: Towlos is committed to transparency in its pricing model. Hosts will always be able to view the breakdown of their earnings, including any adjustments resulting from promotions or demand-based pricing. This earnings report will be noted in the Rental Record attached to that rental.

VIII. USE OF THE PLATFORM

Acceptable Use. Your use of the Platform must comply with the following (“Platform Use Restrictions”):

You are only allowed to use the Platform for its intended purposes, as determined by us in our sole discretion.
Without limitation, you are not allowed to access or use our Platform to: (1) violate any laws; (2) transmit or upload any software or other materials that contain any viruses, worms, trojan horses, defects, time bombs or other items of a destructive nature; (3) engage in commercial activity except as expressly permitted under the Agreements; (4) engage in any action with another user on the Platform designed to circumvent the features provided by the Platform; (5) refer or promote external websites that facilitate sales of products and services outside the Platform; and (6) use contact information obtained through the Platform to offer to buy or sell products or services outside of the Platform.
You are also prohibited from: (1) reformatting or framing any portion of our Platform; (2) using any device, software, or procedure that interferes with, or attempts to interfere with, the normal operation of our Platform; (3) taking any action that imposes, or may impose, as determined by us in our sole discretion, an unreasonable or disproportionately large load on our information technology infrastructure; (4) modifying, adapting, disassembling, decompiling, translating or reverse engineering any portion of our Platform or otherwise attempting to reconstruct or discover any source code or underlying ideas, algorithms, file formats, or programming interoperability interfaces of our Platform; (5) disrupting or otherwise interfering with our Platform or the networks or servers we use; (6) impersonating any person or entity or misrepresenting your connection or affiliation with a person or entity; (7) collecting or storing, or attempting to collect or store, personal information about other users of our Platform, except as expressly permitted under the Agreements; (8) engaging in any activity that is illegal under federal, state, local, or other laws; (9) creating a false identity on our Platform; (10) creating an account on our Platform for anyone else (except when, and only to the extent, you create one or more sub-accounts on our Platform for your employees or other representatives that are authorized to use or access our Platform on your behalf); (11) releasing to any third party information related to your access to or use of our Platform for purposes of monitoring our Platform’s availability, performance, or functionality, or for any other benchmarking or competitive purposes without our prior written approval; (12) copying our Platform, except as expressly permitted under the Agreements; (13) accessing or using our Platform in a service bureau or time-sharing environment (including, without limitation, accessing our Platform to provide third parties a service consisting solely of the collection and entry of data and other information on our Platform); (14) selling, assigning, transferring, sublicensing, pledging, renting, or otherwise sharing your rights under the Agreements; (15) creating any derivative works based on our Platform; and (16) modifying, obscuring, or removing any proprietary notices on our Platform or copies thereof.

Compliance with Applicable Laws. You certify that you will comply with all applicable laws (e.g., federal, state, local, and other laws) and the Agreements when accessing or using our Platform. Without limiting the foregoing, by accessing or using our Platform, you represent and warrant that: (1) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list or prohibited of restricted parties. If you access or use our Platform outside the United States, you are solely responsible for ensuring that your access to and use of the Platform in such country, territory, or jurisdiction does not violate any applicable laws. We reserve the right, but have no obligation to, in our sole discretion, monitor where our Platform is accessed from, and the right, but not the obligation, to block or otherwise restrict access to our Platform, in whole or in part, from any geographic location.
Mistakes or Errors. Without limiting anything set forth in the applicable Agreements, you acknowledge and agree that under no circumstances will we or any of our licensors or suppliers be responsible for any loss, damage or liability arising out of any mistakes or other errors made by you as a result of your access to or use of our Platform.
Abusive and Offensive Language. Abusive or offensive language will not be tolerated on our Platform, social media sites or with our personnel. You are not entitled to make untrue, malicious and/or damaging comments with regard to our operations in any media or forum.
Links to Third Party Websites. Our Platform may include links to other websites (e.g., sponsors’ and/or advertisers’ websites) or services solely as a convenience to you. You acknowledge and agree that we are not responsible for the availability of such external sites or resources and that we do not endorse and are not responsible or liable for any such linked sites or other information, material, products or services contained on or accessible through other linked sites. Furthermore, we make no express or implied warranties with regard to the information, material, products or services that are contained on or accessible through linked sites, unless otherwise provided in the Agreements. Your access to and use of linked sites, including information, material, products and services on linked sites or available through linked sites is solely at your own risk.
Personal Information. By accessing or using our Platform, you acknowledge and understand that we may collect, use, disclose, transfer, and share your personal information. This may include, but is not limited to, sharing your information with other Platform users as described in our Privacy Policy, available at https://towlos.com/privacy-policy, and elsewhere in these Terms. The Privacy Policy may be updated from time to time, so please review it regularly. If you do not agree with the collection and use of personal information as described in the Privacy Policy, please stop using our Platform and terminate your access to our Platform.
Feedback. By submitting ideas, suggestions, documents, proposals, products, and/or technologies (“Ideas” or “Innovations”) to us in any way, you acknowledge and agree that: (1) your Ideas and/or Innovations do not contain confidential or proprietary information; (2) we are not under any obligation of confidentiality, express or implied, with respect to the Ideas and Innovations; (3) we shall be entitled to disclose (or choose not to disclose) such Ideas and Innovations for any purpose and in any way; (4) we may have something similar to the Ideas and Innovations already under consideration or in development; (5) your Ideas and Innovations which are not subject to a patent, automatically become our property without any obligation to you; and (6) you are not entitled to any compensation or reimbursement of any kind from us under any circumstances.
User Content. Our Platform may provide users with the ability to add, create, upload, submit, distribute, post, or share content on or through our Platform, including, but not limited to, pictures, information, and profiles, (collectively, “User Content”). If you provide any User Content (“Your Content”), unless otherwise specified in an applicable Agreement, you expressly grant, and represent and warrant that you have the right to grant, us a non-exclusive, irrevocable, worldwide, transferable, royalty-free, perpetual license to publicly display, publicly perform, reproduce, distribute, create derivative works of, and sublicense Your Content in any manner or through any media now known or later developed without any payment obligation to you. Without limiting the foregoing, you acknowledge and agree that Your Content may be viewable by any other users of our Platform (whether registered or unregistered). Further, you understand and agree that we have the right, but not the duty, to pre-screen, edit, refuse, move, or remove any User Content, including, without limitation, Your Content, posted to our Platform. Reliance on User Content is at your own risk. We do not participate in any way in the development of any User Content. You acknowledge and agree that we are not responsible or liable for, nor do we endorse, any User Content that appears on the Platform.
Marketplace for Product Sales

Host Responsibilities. Hosts who choose to sell products (e.g., hitches, straps, towing accessories) through the towlos platform must ensure that all listings:

Accurately describe the item’s condition, features, and specifications.
Comply with all applicable federal, state, and local laws, including safety and consumer protection regulations.
Do not include prohibited or restricted items as defined by towlos or any governing authority.

Restrictions & Platform Oversight. Towlos reserves the right, at its sole discretion, to review, modify, or remove any product listing deemed inappropriate, misleading, unsafe, or in violation of these Terms. Towlos may also restrict or suspend a Host’s ability to sell items on the platform if there is evidence of non-compliance or user complaints.
Transactions & Payment Processing

Towlos may facilitate payments for products sold on the platform using its designated payment processors. By listing an item, the Host agrees to any applicable processing fees or commissions outlined in towlos’s fee structure.
All sales are considered final unless otherwise stated in the listing or as required by applicable laws. Hosts are responsible for ensuring timely shipping or delivery, if applicable.

Disputes Between Users. All disputes arising from the purchase or sale of products through towlos shall be resolved in accordance with the platform’s existing dispute resolution process. Towlos does not assume responsibility for mediating or enforcing agreements between buyers and sellers, except where explicitly stated.
Liability & Indemnification

Towlos does not manufacture, inspect, or guarantee the quality, safety, or legality of any products sold through its platform. Users agree to purchase and use such products at their own risk.
By listing an item for sale, the Host agrees to indemnify and hold towlos harmless from any claims, damages, or liabilities arising from the sale, use, or failure of the product, including but not limited to product defects, injuries, or regulatory violations.

IX. PLATFORM OWNERSHIP AND LICENSE

Ownership. All rights, title and interest in and to our Platform, including, but not limited to, all of the software and code that comprise and operate our Platform, and all of the text, photographs, illustrations, images, graphics, audio, video, URLs and other materials provided through our Platform are owned by us or third parties who have licensed their content to us. Our Platform is protected under trademark, service mark, trade dress, copyright, patent, trade secret and other intellectual property laws. In addition, the entire Platform is a collective work under U.S. and international copyright laws and treaties, and we own the copyright in the selection, coordination, arrangement and enhancement of our Platform.
Marks. The Towlos names and logos (including, but not limited to, those of its affiliates), all product and service names, all graphics, all button icons, and all trademarks, service marks, and logos appearing within our Platform, unless otherwise noted, are trademarks (whether registered or not), service marks, and/or trade dress of Towlos, LLC (collectively, “Our Marks”). All other trademarks, product names, company names, logos, service marks, and/or trade dress (collectively, “Other Marks”) mentioned, displayed, cited, or otherwise indicated within our Platform are the property of their respective owners. You are not authorized to display or use Our Marks in any manner without our prior written permission. You are not authorized to display or use any Other Marks that appear on our Platform without the prior written permission of the applicable third party.
Limited License. Subject to your acceptance of, and compliance with, the Agreements, we hereby grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use our Platform in a manner that is consistent with the Agreements and our Platform’s intended purpose(s). You obtain no rights in our Platform except to use it in accordance with the Agreements. Without limiting the generality of the foregoing, you shall not access or use our Platform in violation of the terms set forth in any of the Agreements, including, without limitation, the Platform Use Restrictions set forth in these Terms (collectively, “Prohibited Activities”). You will be solely liable for any damages, costs or expenses arising out of or in connection with your commission of any Prohibited Activity. You shall notify us immediately upon becoming aware of the commission by any person of a Prohibited Activity and shall provide us with reasonable assistance upon our request with any investigations we may conduct in connection with any such Prohibited Activity.
TERMINATION

Right to Terminate. Subject to the terms set forth in the Agreements, in addition to, and not in lieu of, any of our other rights set forth in these Terms, we reserve the right, with or without notice and in our sole discretion, to terminate these Terms and your ability to access or use our Platform for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms, or in the case of any activity by you that may harm us or other users, including, but not limited to, fraud, abuse of privileges, or misuse of our Platform. You agree that we will not be liable to you or any third party for any such termination.
Effects of Termination. If we exercise our termination rights available under the Agreements, your license to access and use our Platform shall immediately terminate and you must discontinue all access to and use of our Platform affected by such termination.
Fraudulent Activity. If we suspect that you are engaging in any fraudulent, abusive, or illegal activity, we may refer such matter to appropriate law enforcement authorities.
Survival. The provisions of these Terms which by their nature are intended to survive the termination or cancellation of these Terms shall continue as valid and enforceable obligations notwithstanding any such termination or cancellation. Without limiting the foregoing, the provisions of these Terms regarding indemnity and limitations of liability shall survive the termination or cancellation of these Terms.

GENERAL OBLIGATIONS AND RESTRICTIONS

In connection with your use of the Platform, you agree that you shall not, and shall not permit, encourage, request, or assist any other person, in connection with your access or use of the Platform, to engage in any of the prohibited activities listed in this Section VIII.1.

You shall not violate any law, including by:

breaching, violating, and/or circumventing any local, state, territorial, regional, or national law or other law or regulation, or any order of a court, including, without limitation, licensing or registration requirements, or third-party rights;
posting false, inaccurate, misleading, defamatory, or libelous content; or
infringing, reproducing, performing, displaying, distributing, reverse engineering, or preparing derivative works of the Platform.

You shall not dilute, tarnish, or otherwise harm the Towlos brand in any way including:

through unauthorized use of the Platform;
registering and/or using “Towlos” or derivative terms in domain names, trade names, trademarks, or otherwise; or
registering and/or using domain names, trade names, trademarks, social media account names, or other means of identification that closely imitate or are confusingly similar to Towlos domains, trademarks, and/or Towlos Materials.

You shall not provide or submit any false or misleading information, including:

a false name, date of birth, driver’s license details, payment method, insurance, or other personal information;
by registering for an account on behalf of an individual other than yourself; or
by impersonating any person or entity, or falsifying or otherwise misrepresenting yourself or your affiliation with any person or entity.

You shall not circumvent any obligation hereunder, including:

use the Platform to find a Guest or Host, then complete a transaction partially or wholly independent of the Platform for any reason including but not limited to circumventing the obligation to pay any fees related to the provision of Services by Towlos; or
transfer your Towlos account and/or your user identification to another party without our prior written consent.

You shall not harm or threaten to harm other users including by:

harassing, stalking, or defaming any other Towlos user;
collecting or storing any personally identifiable information about any other user, except for purposes of transacting as a Guest or a Host in accordance with these Terms;
engaging in physically or verbally abusive or threatening conduct;
using the Platform to transmit, distribute, post, or submit any information concerning any other person or entity, including without limitation photographs of others without their permission, personal contact information, payment method details, or account numbers;
threaten any legal action against Towlos or a Towlos user except as in the manner described in Section XVI hereof.

You shall not use the Platform for your own unrelated purposes, including to:

contact another Towlos user for any other purpose other than in relation to a rental, listing, or the use of the Platform by such user;
commercialize any content found on the Platform or software associated with the Platform;
harvest or otherwise collect information about users without the prior written consent of Towlos and such user;
solicit or induce any user to engage the services of a third-party that are competitive to Towlos.

You shall not interfere with the operation of the Platform, including by:

interfering with any other user’s listing in any way;
using the Platform in connection with the distribution or posting of unsolicited commercial messages or other spam;
distributing any harmful code (e.g. virus, cancel bots, trojan horses), forged routing or e-mail address information, or by initiating a denial-of-service attack, or otherwise implementing any method or technology that may disrupt or interfere with the operation or provision of the Platform, or otherwise harm the Platform; or
interfering with the working of the Platform or imposing an unreasonable or disproportionally large load on any Towlos infrastructure.

X. MARKETING AND CONTENT CREATION

Advertising Policy:

Towlos reserves the right to use any and all public trailer Host listing content, descriptions, specifications, images, public profile details in any means of advertising on social media, blog, or on any website towlos chooses to advertise on to promote or advertise any trailer listed on towlos website. towlos reserves the right to choose which listings to promote through outside advertising sources based on relevance, quality of content, quality of a trailer, popularity, and location of the trailer location. By publishing your trailer for rent on the towlos website, you accept towlos's Advertising Policy.
Towlos improves its products and services by using Microsoft Clarity to see how you interact with our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy policy, available at: https://towlos.com/privacy-policy, contains more details.

Content Creation:

Regarding content creation of towlos Media (including, but not limited to, video, print, digital, blog posts, social media posts): The information discussed within all forms of towlos Media is for general information purposes only and any use of the information or content provided herein is to be used at the sole risk of the viewer. Under no circumstances will Towlos Trailers, LLC (“Towlos”) be responsible or liable in any way for any content, including but not limited to, any errors or omissions in the content, or for any loss or damage of any kind incurred as a result of any content communicated by this media, whether by Towlos or a third party. In no event shall Towlos be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the availability, use or performance of any information communicated by this media. Due to factors beyond the control of Towlos, Towlos cannot guarantee against improper use or unauthorized modifications of this information. Towlos shall not assume any liability or damages due to any content or information contained by this media, including, but not limited to, property damage or injury. Towlos recommends safe practices when performing any repairs or activities viewed by this media. Due to factors beyond the control of Towlos, no information or content contained by this media shall create any express or implied warranty or guarantee of any particular result. Any injury, damage or loss that may result from improper use of the tools, equipment or any information contained by this media is the sole responsibility of the viewer, and not towlos.
Furthermore, your use of this site and consuming this media confirms your agreement that Colorado law applies to all disputes relating to this media and venue for all claims and disputes relating to this media shall be in the state and federal courts located in Denver County, Colorado. By consuming this media and all related videos, you agree to be bound by the terms set forth within https://towlos.com/terms-conditions.
No part of towlos videos may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, except as permitted under the United States Copyright Act, and/or without the prior express written permission of Towlos Trailers, LLC (“Towlos”).
While all persons associated directly or indirectly with these videos use their best efforts in preparing the content, there is no express or implied representations or warranty with respect to the accuracy or completeness of the content of these videos, including any content, links or resources shared, including those by third parties. Furthermore, all parties specifically disclaim any and all express or implied warranties of merchantability or fitness for a particular purpose.

XI. RENTAL GUIDELINES

Prohibited Uses:

Any person(s) not named on the Rental Contract shall not be allowed to operate or tow the rented trailer.
No person under the age of 21 shall be allowed to rent, tow, or operate a rented trailer.
The manufacturer's specified weight limits shall never be exceeded regardless of the contents being hauled.
No rented trailer shall ever be used in an unlawful manner.
No person operating or towing a rented trailer shall plead ignorance to any local, state, or federal law regarding the safe operation or use of the trailer.
It is the responsibility of the Guest to understand and adhere to the National Highway Traffic Safety Administration and the Department of Transportation standards.
The Guest is prohibited from using any tow vehicle with improper towing equipment, such as an improperly sized ball, an improper light plug connection, non-working brake controller, or an improper tow hitch.
The Guest is prohibited from switching a trailer to a different towing vehicle after taking possession of the trailer if the towing vehicle is not adequate to tow the trailer.
The Guest is prohibited from using any trailer without first having full knowledge of how to operate it, load it, and knowledge of all weight specifications.
The Guest is prohibited from parking illegally on streets, or violating traffic laws.
The Guest or any other driver is prohibited from operating or towing a trailer while under the influence of alcohol, marijuana, or any controlled substance that may impair his or her ability to drive.
The Guest or driver is prohibited from leaving the scene of an accident without reporting such accident to law enforcement.
The Guest or driver is prohibited from using any cell phone, electronic device, or any other activity that may cause a distraction while driving and operating or towing a trailer.
The Guest is prohibited from operating or towing a trailer that requires a special license or permit to operate, tow, or haul a load on any rented trailer if the Guest does not hold the required, valid, license or permit.
The Guest is prohibited from performing any mechanical work on any rented trailer without the consent of the Host.
The Guest is prohibited from maintaining possession or refusing to relinquish any rented trailer when a Host refuses to extend the rental.
The Guest is prohibited from maintaining possession or refusing to relinquish any rented trailer when a rental has been terminated for any reason.
The Guest is prohibited from loaning, giving, re-renting, or letting another person use a rented trailer who is not named as an Authorized Guest on the reservation.

Rental Period: The “Rental Period” starts and ends at the booking start and end date and time unless there is a mutual agreement between Host and Guest to change the rental start and end date and time.
Rental Extensions: If the Guest cannot return when the trailer is due, the Guest must go to the towlos website and process a request for extension. Any verbal or written agreement to extend a rental outside of the towlos platform will not be supported by towlos in the collection of any rental fees or other fees or withholding of any deposit for damages, citations, tolls, or any other incident that arises during the extended period of the rental if the rental period was not paid for through the towlos platform.
Rental Agreement: The trailer Host reserves the right to utilize their own rental agreement. Towlos is not part of any verbal or written agreement between the Trailer Host and Trailer Guest outside of this agreement.
Posting & Renting Guidelines: Trailer Host and Trailer Guest agree in the course of doing business through towlos, they will represent themselves in a professional manner. Abusive, inappropriate language, or threats will not be tolerated and will result in suspension from the platform. Trailer Hosts and Guests are prohibited from attempting to circumvent the platform in any way by direct means of contact, including publishing a phone number, email, social media link, website link, or any other direct means of contact to a public listing page or message prior to booking a rental. Violating this policy will be grounds for permanent suspension from the platform.
Trailer Host Requirements for Condition and Usability: The Host agrees the rented trailer will be well maintained, roadworthy and mechanically safe, equipped with a current license plate associated with the rental trailer, equipped with a manufacturer VIN sticker listing weight specifications to include weight capacity, and have a current DOT inspection (if required by state law). It is the responsibility of every Trailer Host to ensure the trailer is in good cosmetic and mechanical condition; including but not limited to: tires, spare tires, axles, bearings, hubs, drums, brakes, leaf springs, shackle links, hangers, electrical wires, coupler, coupler lock, safety chains, breakaway box, breakaway cable, frame, breakaway battery, bed, structure, walls, lights, hinges, doors, steps, etc. The Host agrees to indemnify and hold towlos harmless of all liability as to the mechanical, structural, or cosmetic failure of any rented trailer or for communication or miscommunication of any instruction or misrepresentation of any rented trailer and its specifications listed on the towlos website or other advertised materials. Only trailers that meet Towlos’ eligibility requirements for protection coverage, as set forth in the Towlos Trailer Protection Program Terms, may be represented, listed, or offered by the Host as eligible for the Towlos Trailer Protection Program (a/k/a Protect+)
Guest Requirements & Condition Acceptance: Guests must be 21 years of age to rent a trailer. The Guest agrees that during the course of using towlos website and renting from trailer Hosts, towlos will not be held responsible or liable for the condition or usability of any rented trailer. It is the responsibility of the Guest to inspect the trailer prior to taking possession. Once the Guest takes possession of the trailer, the Guest is accepting the condition and usability. The Guest and Host should both take pictures of the trailer at the time of rental. Failure to provide required documentation may result in denial of protection coverage and full financial responsibility for the Guest. The Guest agrees to use the rented trailer in a lawful manner. The Guest agrees that during the use of any rented trailer, he or she will abide by the specified weight limitations and will not overload any rented trailer. The Guest agrees not to haul hazardous materials or illegal substances that are prohibited by state or federal laws. The Guest agrees to abide by all laws and operate the trailer in a safe manner at all times. The Guest agrees to indemnify and hold towlos harmless of any and all liability as to the mechanical, structural, or cosmetic failure of any rented trailer or for communication or miscommunication of any instruction or misrepresentation of any rented trailer and its specifications listed on the towlos website or other advertised materials.
Damage Responsibility: The Guest is responsible for the proper care, custody, and control of the trailer during the Rental Period. Except as expressly modified by participation in the Towlos Trailer Protection Program, the Guest is financially responsible for any loss of or physical damage to the trailer occurring during the Rental Period. Where Towlos requires participation in the Trailer Protection Program for an eligible trailer, the Guest must select and pay for an applicable Program plan as a condition of the rental, and any limitation of the Guest’s financial responsibility is governed solely by the applicable Program Terms, including coverage limits, exclusions, and deductibles. Towlos and the Host may apply the security deposit and, where applicable, charge the Guest’s payment method on file for any damages, losses, deductibles, or costs not covered under or exceeding the Trailer Protection Program.
Load Exceedance Monitoring: The trailer may be equipped with a device to monitor for conditions that exceed the axle capacities, which can cause permanent damage. If so equipped, the device will be checked before and after rental. If the device indicates an exceedance occurred, the Guest then agrees to pay for an inspection and for repair or replacement of the axle(s) by an authorized dealer or repair shop.
GPS Tracking: Towlos strongly recommends that all Hosts equip a working GPS tracking device on their trailer, and notify the Guest, both to discourage inappropriate behavior and to assist with theft recovery.
Guest Insurance: All Guests are required to provide proof of current and valid tow-vehicle insurance with liability coverage that extends to the rented trailer. In the event of a claim, the Guest's insurance carrier will be primary.
Rental Procedures: It is common practice for a Host to request a copy or picture of the Guest's driver license, insurance card, and a picture of the Guest's license plate. The Host and Guest should both take pictures of the trailer at the beginning of the rental and again at the return of the rental. In the event of a dispute, these pictures may be requested by towlos. Weight specifications, especially weight capacity, must always be pointed out to the Guest at the time of rental so the Guest does not exceed the weight limits of that specific trailer.
Tax: The Guest agrees to pay tax for a rental when required. The Host agrees towlos is not responsible to pay tax for the portion of money the Host receives. It is the responsibility of the Host to know his or her legal obligation under the tax laws of their state. If the Hosts' gross payments exceed $20,000 and more than 200 transactions per year, towlos will issue the Host a 1099-K form to maintain compliance with IRS regulations.
Liability: The Guest accepts liability while the trailer is in the Guest's possession. The Guest agrees to provide their own liability coverage and to hold the Host and towlos harmless during the course of the rental period. The Host agrees to hold towlos harmless from any incident that arises during the rental. towlos is not liable for any verbal or written agreement, statement, or other means of communication between Guest and Host. The Guest and Host understand and agree that towlos does not make any attempt to give advice, review communication or monitor the conduct of the Guest or Host. towlos is not responsible for conducting background checks or ensuring any level of trust, credibility, or qualification of any Guest or Host. By using towlos, the Guest and Host agree towlos will be held harmless from any liability from any damages, loss or any criminal or civil dispute arising from the course of doing business and utilizing towlos website and its services.
Termination: The Guest shall not pledge or encumber the rented trailer in any way. The Host may terminate the rental agreement immediately upon the failure of Guest to abide by the terms of the rental agreement.
Embezzlement / Failure to Pay or Return: In the event that a trailer is not returned by the contract return “Due” date, and if there is no extension of the rental period or cooperation from the Guest, the Host reserves the right to file a criminal complaint with local law enforcement.
Repossession: If the Guest fails to return the trailer and does not cooperate in scheduling pickup of the trailer and does not pre-pay for the trailer to be picked up and returned, a minimum of $7.00 per mile round trip repossession fee, and a minimum $500 repossession fee will be charged to the Guest. This amount may be set higher at the discretion of the Host.

XII. SPECIFIC TERMS FOR GUESTS

If you use the Platform as a Guest, the following apply to you.

Obligations:

You represent and warrant that you are a legally licensed driver and you agree you will provide proof to the Host or via the Platform of a current, valid driver’s license.
You will exercise reasonable care in your use of the trailer, will use the trailer in compliance with all applicable laws and will take all reasonable measures to return the trailer in good working order and in the same condition as received.
You agree that you will take reasonable precautions to prevent the loss or theft of the trailer, including by implementing reasonable security measures.
You agree that you are financially responsible for any physical damage to the trailer, outside of normal wear and tear, and any theft of any trailer you booked during the applicable Hire Period.
You acknowledge that certain trailers can be unwieldy and challenging to maneuver. Pulling a towed trailer requires more skill and expertise than safely operating a passenger car.
By renting a trailer you represent, warrant, and agree that you have the requisite knowledge, skill, and experience to operate such trailer in a safe and lawful manner.
You agree that you may not pick up a trailer until the Start Date and you must return the trailer on time and to the correct location.
You agree that, if you receive any personal information about a Host or other Platform user in the course of a transaction facilitated through the Platform such as name, contact information, or address, you may not use that information for any other purpose outside of the applicable transaction.

Compatibility. You will likely need a hitch or other related component to connect a towed trailer to your vehicle. You are responsible for ensuring your vehicle is compatible with the towed trailer you are renting.
Hitched Connection. You acknowledge it is your responsibility, jointly with the Host, to ensure that a towed trailer is properly hitched at the time of departure, with appropriately sized ball mounts and sway bars as necessary. You further acknowledge that your vehicle has sufficient towing capacity.
Who May Use the Host’s Trailer. Only the Guest who completes the rental may drive the vehicle connected to the Host’s trailer. Guests shall be fully responsible for any and all damages, incidents, tickets, and other acts and omissions involving use of the Host’s trailer.
Condition of the trailer. Please complete a visual inspection before you begin your use of the trailer, including confirmation of any required taillights. If you find damage in your initial inspection, you should upload photos of such pre-existing damage at the start of your Reservation to ensure you are not held responsible for pre-existing damage. If, after your initial inspection, you believe that the trailer is not safe to use, please do not use the trailer; instead, please contact the Towlos team immediately at (970) 343-4424.
Trailer theft. The following conduct may result in the reporting of the trailer you have booked as stolen to law enforcement, possibly subjecting you to arrest, and civil and/or criminal penalties:

If you fail to return the trailer you booked at the conclusion of the Hire Period;
If you return the trailer to any place other than the return location on the Reservation or as agreed upon with the Host; or
If you leave the trailer unattended and unsecured during the Hire Period and the trailer is missing or stolen.

Missing trailers. If a trailer you have booked through the Platform goes missing and/or is stolen during the Hire Period (or extension period as determined in towlos’s sole discretion), you must immediately file a police report after discovering the trailer is missing or stolen, but in no event more than 12 hours after discovering it has gone missing, and cooperate fully with the Host, law enforcement, towlos, and other authorities in all matters related to the investigation.
Repossession. Towlos, a hired agent of Towlos, or the Host may repossess any trailer booked via the Platform without demand, at the Guest’s expense, if the trailer is not returned by the end of the Hire Period, is found illegally parked, apparently abandoned, or used in violation of applicable law or these Terms. Towlos shall not be liable or any damage to or loss of a trailer that occurs in connection with Towlos’s exercise of rights under this Section XII.7.
No Responsibility for Shared Trailers. You acknowledge and agree that Towlos is not responsible and shall not be liable for the safety, roadworthiness, or legal status of any trailer shared via the Platform.

XIII. SPECIFIC TERMS FOR HOSTS

The following sections apply if you share your trailer through the Platform.

Obligations.

You agree to provide Guest with a safe and legally registered trailer, with current license plates, a clean (non-salvage/branded/written off) title, and in good condition. You will provide such trailer on time and only to the Guest who is listed on the Platform as having booked the trailer.
You commit that your listings will be complete and accurate, and you will honor all representations made in your listings. You acknowledge that it your responsibility to inform Guest via the listing of the limitations of your trailer, including clearance heights and widths and other operating instructions, along with any hitches or other requirements for connecting the vehicle to a trailer.
You will not offer any trailer that you do not yourself own. If your trailer is subject to a lease, loan, or other financing agreement, you must confirm sharing your trailer on Towlos does not violate the terms of the contract with the lienholder. You will not offer any trailer that is the subject of a safety recall without first properly addressing the matter subject to the recall. You will not offer a trailer that is not roadworthy (i.e., not “street legal”) in the location where it is shared, and it will not have any illegal modifications to any part of the trailer.
You agree that, if you receive any personal information about a Guest or other Platform user in the course of a transaction facilitated through the Platform such as name, contact information, or address, you may not use that information for any other purpose outside of the applicable transaction.

Listing on the Platform.

As a Host, you may create listings on the Platform. To this end, you will be asked a variety of questions about the trailer to be listed. You acknowledge and agree that listings will be made publicly available via the Platform. Other users will be able to book your trailer via the Platform based upon the information provided in your listing.
You acknowledge and agree that you are responsible for any and all listings you post. Accordingly, you represent and warrant that any listing you post and the rental of, or Guest use of, trailer in a listing you post (i) will not breach any agreements you have entered into with any third parties and (ii) is in compliance with all applicable state, municipal and federal laws, tax requirements, and rules and regulations that may apply to any trailer included in a listing you post, including, but not limited to, insurance requirements, Department of Motor Vehicle regulations, zoning laws, and laws governing rentals and operation of trailers. Please note that Towlos assumes no responsibility for an Host’s compliance with any applicable laws, rules and regulations.
You agree that Towlos is not responsible for any damages to a trailer you book through the Platform, and you agree that you will hold Towlos harmless for any claims related to damages, injury, insurance claims, towing, or service or repairs or fines related to listing your trailer through the Platform.
You understand and agree that Towlos does not act as an insurer or as a contracting agent for you as a Host. If a Guest requests a rental of your trailer and uses your trailer, any agreement you enter into with such Guest is between you and the Guest and Towlos is not a party thereto.

Trailer availability. Once a Reservation is booked, you must make the trailer available or deliver the trailer as expected by the Guest. If you offer the Guest the option to pick up your trailer at a specified location, you must supply the location of the trailer accurately to Towlos and ensure that the trailer is available at that location at the beginning of the Hire Period.
Taxes. You are responsible for determining and fulfilling your obligations under applicable laws to report and/or include in the price for your listing all applicable taxes. You understand and agree that you are solely responsible for determining your applicable tax reporting requirements in consultation with your tax advisors. We reserve the right to withhold taxes where required by law and Towlos reserves the right to seek additional amounts from users (including by deducting such amounts from amounts owed by Towlos to such users) in the event that any taxes collected are insufficient to fully discharge such users’ tax obligations. We cannot and do not provide tax-related advice to Platform users. Each Host is responsible for determining local indirect taxes and for including any applicable taxes to be collected or obligations relating to applicable taxes in listings.
Non-Competition and Platform Integrity

Hosts agree not to use towlos' platform, services, or customer connections established through towlos to redirect business to their own independent rental platforms or services that compete with towlos.
Hosts shall not:

a. Solicit towlos customers to complete transactions outside the towlos platform.
b. Use towlos-generated leads to market competing trailer rental services.
c. Advertise their independent rental businesses or platforms within their towlos listing pages, messages, or other communications facilitated through towlos.

Hosts may operate independent trailer rental businesses, provided that such operations do not undermine towlos' business interests or violate these terms.
Violation of these non-competition provisions may result in:

a. Immediate termination of the Host's subscription.
b. Removal of the Host's listings from the towlos platform.
c. Forfeiture of any pending rental payouts.

Towlos reserves the right to determine, at its sole discretion, what constitutes a violation of these non-competition provisions.

XIV. TOWLOS HOST PLANS

Introduction
By subscribing to one of our Host Plans—Launch, Accelerate, or Enterprise—you agree to the following terms and conditions. These terms govern your use of towlos’ services and outline your rights and responsibilities as a Host.
Subscription Plans
Towlos offers three subscription plans for Hosts:

Launch Plan: $0/month with a 17% take rate.
Accelerate Plan: $125/month with a 0% take rate.
Enterprise Plan: $250/month with a 0% take rate.

Current pricing and take rates are subject to change and will be reflected at towlos.com.

Eligibility Requirement:
At this time, there are no specific requirements to qualify for the Accelerate or Enterprise plans.
Billing, Payments, and Cancellations

Subscription fees are billed at the beginning of each billing cycle.
The take rate will be deducted from each rental transaction processed through towlos.
Hosts may change plans at any time, with changes taking effect at the start of the next billing cycle. Requests to change plans must be submitted at least 48 hours prior to the start of the next cycle.
No fees are charged for switching plans.
Refunds will not be issued for cancellations mid-cycle, but Hosts will retain access to their current plan benefits until the end of that billing cycle.
Towlos reserves the right to terminate subscriptions for breach of these terms or misuse of the platform.

Plan Selection and Evaluation

Towlos provides a Plan Calculator to help Hosts evaluate which plan may best meet their business needs. This tool is for informational purposes only and does not guarantee specific outcomes or profitability. Hosts are encouraged to consider the features and benefits of each plan, and choose the best solution for their business.

XV. REPRESENTATIONS AND DISCLAIMERS

YOU HEREBY ACKNOWLEDGE THAT OUR PLATFORM MAY NOT BE AVAILABLE DUE TO ANY NUMBER OF FACTORS INCLUDING, BUT NOT LIMITED TO, PERIODIC SYSTEM MAINTENANCE, SCHEDULED OR UNSCHEDULED, ACTS OF GOD, UNAUTHORIZED ACCESS, VIRUSES, DENIAL OF SERVICE OR OTHER ATTACKS, TECHNICAL FAILURE OF OUR PLATFORM AND/OR TELECOMMUNICATIONS INFRASTRUCTURE, OR DISRUPTION.
Disclaimer of all Warranties.

OUR PLATFORM – INCLUDING, BUT NOT LIMITED TO, ANY SOFTWARE COMPRISING ANY PORTION OF OUR PLATFORM – IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED RELATING TO OUR PLATFORM OR ANY TRAILER LISTED THEREON INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, QUITE ENJOYMENT, OR NON-INFRINGEMENT AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE FURTHER EXPRESSLY DISCLAIM THAT OUR PLATFORM WILL BE WITHOUT ERROR OR INVULNERABLE TO VIRUSES, WORMS OR OTHER HARMFUL SOFTWARE OR HARDWARE.
YOU HEREBY ACKNOWLEDGE THAT OUR PLATFORM MAY NOT BE AVAILABLE DUE TO ANY NUMBER OF FACTORS INCLUDING, BUT NOT LIMITED TO, PERIODIC SYSTEM MAINTENANCE, SCHEDULED OR UNSCHEDULED, ACTS OF GOD, UNAUTHORIZED ACCESS, VIRUSES, DENIAL OF SERVICE OR OTHER ATTACKS, TECHNICAL FAILURE OF OUR PLATFORM AND/OR TELECOMMUNICATIONS INFRASTRUCTURE, OR DISRUPTION. THEREFORE, WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY REGARDING THE USE AND/OR AVAILABILITY, ACCESSIBILITY, SECURITY, OR PERFORMANCE OF OUR PLATFORM CAUSED BY SUCH FACTORS.
WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY, OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA, INCLUDING, WITHOUT LIMITATION, ANY INFORMATION YOU SUBMIT THROUGH OUR PLATFORM.
WE MAKE NO WARRANTY THAT THE PLATFORM, COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY TRAILERS, WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS OF TRAILERS, THE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY LISTING ON THE PLATFORM.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, INCLUDING, BUT NOT LIMITED TO, ANY HOSTS OR GUESTS. YOU UNDERSTAND THAT TOWLOS DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE PLATFORM OR TO REVIEW OR INSPECT ANY TRAILERS. TOWLOS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE PLATFORM OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE PLATFORM. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, INCLUDING, BUT NOT LIMITED TO, GUESTS AND HOSTS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY TOWLOS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS OF WARRANTIES MAY NOT APPLY TO YOU.
TOWLOS PROVIDES ACCESS TO THE PLATFORM TO ENABLE THE SHARING OF TRAILERS BETWEEN GUESTS AND HOSTS AND TOWLOS DOES NOT ITSELF PROVIDE TRAILER SHARING AND/OR RENTAL SERVICES AND IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY OF THE USERS OF THE PLATFORM, THE MANUFACTURER OF THE TRAILER, OR ANY THIRD PARTY PROVIDER OF SERVICES.
TOWLOS MAKES NO WARRANTY THAT ANY LISTING AND/OR ANY TRAILER, WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.
TOWLOS MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTING, TRAILERS, GUESTS, HOSTS, OR ANY CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY RELATED TO THE FOREGOING. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM TOWLOS OR ITS SERVICE PROVIDERS OR THROUGH THE PLATFORM WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOUR LIABILITY

Agreement to Indemnify. YOU AGREE THAT YOU WILL ONLY ACCESS AND USE OUR PLATFORM IN ACCORDANCE WITH THE AGREEMENTS. YOU WILL COMPENSATE US IN FULL FOR ANY LOSSES OR COSTS (INCLUDING REASONABLE ATTORNEY FEES) WHICH WE (OR ANY OF OUR SUBSIDIARIES OR AFFILIATED COMPANIES) INCUR ARISING FROM ANY BREACH BY YOU OF THESE TERMS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD US, OUR SUBSIDIARIES AND AFFILIATES AND OUR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND OTHER REPRESENTATIVES (THE “RELEASED PARTIES”) HARMLESS FROM AND AGAINST ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEY FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR USE OF OUR PLATFORM, THE BOOKING OF A TRAILER VIA THE PLATFORM, THE USE OF A TRAILER BOOKED THROUGH THE PLATFORM, YOUR CONNECTION TO OUR PLATFORM, YOUR VIOLATION OF THE AGREEMENTS, OR YOUR VIOLATION OF ANY INTELLECTUAL PROPERTY RIGHTS OF ANY OTHER PERSON OR ENTITY.
Additional Remedies. THE RELEASED PARTIES RESERVE THE RIGHT TO SEEK ALL REMEDIES AVAILABLE AT LAW AND IN EQUITY FOR YOUR VIOLATION OF THE AGREEMENTS, INCLUDING THE RIGHT TO BLOCK ACCESS FROM A PARTICULAR INTERNET ADDRESS TO OUR PLATFORM AND REPORT MISUSES TO LAW ENFORCEMENT.

LIMITATION OF LIABILITY

Maximum Liability. WITHOUT LIMITING ANYTHING SET FORTH IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW, OUR ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, WITH RESPECT TO YOUR ACCESS TO AND USE OF OUR PLATFORM SHALL BE THE AMOUNT OF $100.
No Liability for Incidental Damages. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF OUR PLATFORM OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR ACCESS TO OR USE OF OUR PLATFORM.
Applicability of Limitations. THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATIONS WILL ALSO APPLY REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU. IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

XVI. DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

Waiver of Rights.

YOU WAIVE AND DISCHARGE ANY AND ALL RIGHTS YOU HAVE TO SUE OR MAKE CLAIMS AGAINST TOWLOS AND ANY OF ITS SUBSIDIARIES, DIRECTORS, OFFICERS, AGENTS (INCLUDING THIRD-PARTY ADMINISTRATORS, INSURANCE PRODUCERS, AND INSURANCE PROVIDERS), OR EMPLOYEES AND ANY TOWLOS USER FOR ANY DAMAGES OR LOSSES, WHETHER DUE TO NEGLIGENCE OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE FOLLOWING: (A) TRAILER AVAILABILITY (E.G., A TRAILER NOT BEING AVAILABLE OR RETURNED WHEN IT WAS SUPPOSED TO BE), (B) PROBLEMS WITH A TRAILER (E.G., ANY MALFUNCTION OF OR DEFICIENCY WITH A TRAILER), (C) TRAILER WARRANTY ISSUES (E.G., ANY BREACH OF WARRANTY OR OTHER OBLIGATION BY ANY MANUFACTURER OR OTHER THIRD PARTY ASSOCIATED WITH THE TRAILER), (D) THE LEGAL OR LICENSE STATUS OF A TRAILER, HOST, OR GUEST, (E) THIRD PARTY ASSESSMENTS OF A TRAILER’S VALUE, OR (E) ANY ACTION OR INACTION OF A HOST OR GUEST.

YOU AGREE THAT NEITHER TOWLOS NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR CONNECTION WITH THE FOLLOWING: (A) THE TERMS, (B) THE PLATFORM (INCLUDING LISTING OR BOOKING OF ANY TRAILER VIA THE PLATFORM), OR (C) INABILITY TO USE THE PLATFORM.

YOU ALSO WAIVE AND DISCHARGE ANY AND ALL RIGHTS YOU HAVE TO SUE OR MAKE CLAIMS AGAINST ANY TOWLOS USER FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

YOU WAIVE CALIFORNIA CIVIL CODE §1542, OR ANY SIMILAR LAW, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

THE ABOVE LIMITATIONS OF LIABILITY AND WAIVER PROVISIONS ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN TOWLOS AND YOU. THEY SHALL APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND ANY ASPECTS OF THEM THAT ARE DEEMED VOID OR UNENFORCEABLE SHALL BE SEVERED WHILE LEAVING THE REMAINDER IN EFFECT.

Agreement to Arbitrate.

AGREEMENT TO ARBITRATE

YOU AGREE THAT ANY AND ALL CLAIMS AND DISPUTES ARISING FROM OR RELATING IN ANY WAY TO THE SUBJECT MATTER OF THESE TERMS OR YOUR ACCESS TO OR USE OF THE PLATFORM SHALL BE FINALLY SETTLED AND RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AS DESCRIBED IN THIS SECTION.
EXCEPTIONS TO INFORMAL NEGOTIATIONS AND ARBITRATION. YOU AND TOWLOS AGREE THAT THE FOLLOWING DISPUTES ARE NOT SUBJECT TO THE ABOVE PROVISIONS CONCERNING INFORMAL NEGOTIATIONS AND BINDING ARBITRATION: (A) ANY DISPUTES SEEKING TO ENFORCE OR PROTECT, OR CONCERNING THE VALIDITY OF ANY OF YOUR OR YOUR COMPANY’S INTELLECTUAL PROPERTY RIGHTS; (B) ANY DISPUTE RELATED TO, OR ARISING FROM, ALLEGATIONS OF THEFT, PIRACY, INVASION OF PRIVACY OR UNAUTHORIZED USE; AND (C) ANY CLAIM FOR INJUNCTIVE RELIEF. IF THIS SECTION IS FOUND TO BE ILLEGAL OR UNENFORCEABLE THEN NEITHER YOU, NOR TOWLOS, WILL ELECT TO ARBITRATE ANY DISPUTE FALLING WITHIN THAT PORTION OF THIS SECTION FOUND TO BE ILLEGAL OR UNENFORCEABLE AND SUCH DISPUTE SHALL BE DECIDED BY A COURT OF COMPETENT JURISDICTION WITHIN THE COURTS LISTED FOR JURISDICTION BELOW, AND YOU AND TOWLOS AGREE TO SUBMIT TO THE PERSONAL JURISDICTION OF THAT COURT.
THIS AGREEMENT TO ARBITRATE INVOLVES INTERSTATE COMMERCE, AND, THEREFORE, SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT, 9 U.S.C. 1-16 (“FAA”), AND NOT BY STATE LAW.
THIS AGREEMENT TO ARBITRATE IS INTENDED TO BE INTERPRETED BROADLY PURSUANT TO THE FAA.
THE ARBITRATION WILL BE GOVERNED BY THE COMMERCIAL ARBITRATION RULES AND THE SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES OF THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), AS MODIFIED BY THIS SECTION.
FOR ANY CLAIM WHERE THE TOTAL AMOUNT OF THE AWARD SOUGHT IS $10,000 OR LESS, YOU MUST ABIDE BY THE FOLLOWING RULES: (1) THE ARBITRATION SHALL BE CONDUCTED SOLELY BASED ON TELEPHONE OR ONLINE APPEARANCES AND/OR WRITTEN SUBMISSIONS AND (2) THE ARBITRATION SHALL NOT INVOLVE ANY PERSONAL APPEARANCE BY THE PARTIES OR WITNESSES UNLESS OTHERWISE MUTUALLY AGREED BY THE PARTIES. IF THE CLAIM EXCEEDS $10,000, THE RIGHT TO A HEARING WILL BE DETERMINED BY THE AAA RULES, AND THE HEARING (IF ANY) WILL TAKE PLACE IN THE FEDERAL COURTS OF THE UNITED STATES OR THE COURTS OF THE STATE OF COLORADO, IN EACH CASE, COVERING DENVER, COLORADO.
THE ARBITRATOR IS BOUND BY THE TERMS OF THIS AGREEMENT TO ARBITRATE. YOU ACKNOWLEDGE AND AGREE THAT, IN ANY ARBITRATION PROCEEDING, NO DEPOSITIONS WILL BE TAKEN, AND ALL OTHER FORMS OF DISCOVERY OF FACTS WILL BE LIMITED TO THOSE THINGS THAT THE ARBITRATOR DETERMINES, IN ITS SOLE DISCRETION, TO BE NECESSARY. FURTHER, IN ANY ARBITRATION PROCEEDING: (1) THERE SHALL BE NO PUNITIVE, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER SPECIAL DAMAGES; (2) ALL DAMAGES, CLAIMS, AND AWARDS WILL BE GOVERNED BY COLORADO LAW without giving effect to the conflict of laws provisions THEREOF; (3) THE PARTIES WILL CONDUCT THE ARBITRATION CONFIDENTIALLY AND EXPEDITIOUSLY AND WILL PAY THEIR OWN COSTS AND EXPENSES OF ARBITRATION, INCLUDING THEIR OWN ATTORNEYS’ FEES. IF YOU PROVE THAT YOU ARE UNABLE TO AFFORD THE AAA FEE, YOU AGREE TO NOTIFY ALL PERSONAS AGAINST WHOM YOU HAVE AN ARBITRABLE CLAIM AND GIVE SUCH PERSONS THE OPPORTUNITY, INDIVIDUALLY AND AS A GROUP, TO PAY SUCH FEE. THE PROCEEDING AND THE DECISION SHALL BE KEPT CONFIDENTIAL BY THE PARTIES.
THE ARBITRATOR MAY AWARD DECLARATORY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM.
THE ARBITRATOR’S RULING IS BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION, OR APPLICATION MAY BE MADE TO SUCH COURT FOR JUDICIAL ACCEPTANCE OF ANY AWARD AND AN ORDER OF ENFORCEMENT, AS THE CASE MAY BE.
EXCEPT IN THE EVENT YOU OPT OUT OF THIS AGREEMENT TO ARBITRATE IN ACCORDANCE WITH SECTION XVI.5, THIS AGREEMENT TO ARBITRATE WILL SURVIVE TERMINATION OF YOUR ACCESS TO OR USE OF OUR PLATFORM AND YOUR RELATIONSHIP WITH THE RELEASED PARTIES.
All challenges to the validity and applicability of this agreement to arbitrate (i.e., whether a particular claim or dispute is subject to arbitration) shall be determined by the arbitrator.

Information About Arbitration. INFORMATION ON AAA AND HOW TO START ARBITRATION CAN BE FOUND AT WWW.ADR.ORG. THERE IS NO JUDGE OR JURY IN ARBITRATION. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT AND REVIEW BY A COURT IS LIMITED. YOU WILL NOT BE ABLE TO HAVE A COURT OR JURY TRIAL OR PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. YOU UNDERSTAND AND AGREE THAT BY AGREEING TO RESOLVE ANY DISPUTE THROUGH INDIVIDUAL ARBITRATION, YOU ARE WAIVING THE RIGHT TO A COURT OR JURY TRIAL. ANY DISPUTE SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS ACTION, REPRESENTATIVE ACTION, CLASS ARBITRATION, OR SIMILAR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE PARTIES.
Challenges to Validity of Agreement to Arbitrate. YOU AGREE THAT ALL CHALLENGES TO THE VALIDITY AND APPLICABILITY OF THIS AGREEMENT TO ARBITRATE (i.e., WHETHER A PARTICULAR CLAIM OR DISPUTE IS SUBJECT TO ARBITRATION) SHALL BE DETERMINED BY THE ARBITRATOR. NOTWITHSTANDING ANY PROVISION IN THE AGREEMENTS TO THE CONTRARY, IF THE CLASS ACTION WAIVER ABOVE IS DEEMED INVALID OR UNENFORCEABLE, YOU AGREE THAT YOU SHALL NOT SEEK TO, AND WAIVE ANY RIGHT TO, ARBITRATE CLASS OR COLLECTIVE CLAIMS.
Opt-Out of Agreement to Arbitrate. IF YOU WISH TO OPT OUT OF THE AGREEMENT TO ARBITRATE, WITHIN 45 DAYS OF THE EFFECTIVE DATE OF THESE TERMS OR WHEN YOU FIRST VISIT THE PLATFORM, WHICHEVER IS LATER, YOU MUST SEND AN EMAIL WITH YOUR CONTACT INFORMATION AND THE SUBJECT: “REQUEST TO OPT-OUT OF AGREEMENT TO ARBITRATE” TO [email protected].
Venue for Litigation. IF THE AGREEMENT TO ARBITRATE IN SECTION XVI.2 ABOVE IS FOUND UNENFORCEABLE OR TO NOT APPLY FOR A GIVEN DISPUTE, OR IF YOU OPT OUT OF THE AGREEMENT TO ARBITRATE IN ACCORDANCE WITH SECTION XVI.5 THEN, UNLESS PROHIBITED BY APPLICABLE LAW, THE PROCEEDINGS MUST BE BROUGHT EXCLUSIVELY IN THE STATE AND FEDERAL COURTS COVERING DENVER, STATE OF COLORADO, AS APPROPRIATE. YOU ALSO THEREFORE AGREE TO SUBMIT TO THE PERSONAL JURISDICTION OF EACH OF THESE COURTS FOR THE PURPOSES OF LITIGATING SUCH CLAIMS OR DISPUTES, AND YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL, WAIVE YOUR RIGHT TO INITIATE OR PARTICIPATE IN A CLASS OR COLLECTIVE ACTION, AND AGREE TO REMAIN BOUND BY ANY AND ALL LIMITATIONS OF LIABILITY AND DAMAGES INCLUDED IN THIS AGREEMENT.
Prevailing Party. IN ANY ARBITRATION PROCEEDING OR LITIGATION (AS APPLICABLE) BETWEEN YOU AND THE RELEASED PARTIES IN CONNECTION WITH ANY OF THE AGREEMENTS, YOUR ACCESS TO OR USE OF THE PLATFORM, OR YOUR DEALINGS WITH THE RELEASED PARTIES, THE PREVAILING PARTY WILL BE ENTITLED TO RECOVER ITS REASONABLE ATTORNEYS’ FEES AND COSTS IN SUCH ARBITRATION OR LITIGATION (AS APPLICABLE) FROM THE OTHER PARTY.
ADDITIONAL TERMS

Governing Law. These Terms will be governed by the laws of Colorado without giving effect to any principles of conflicts of laws.
Electronic Communications. The communications between you and Towlos use electronic means, whether you access or use our Platform or send us emails, or whether we post notices on our Platform or communicate with you via email. For contractual purposes, you: (1) consent to receive communications from us in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically, including, without limitation, the Rules, satisfy any legal requirement that such communications would satisfy if they were a hardcopy writing. The foregoing does not affect your non-waivable rights.
Severability. If any part of these Terms are determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and limitations of liability set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the applicable Terms shall continue in effect.
Waivers. Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Admissibility of Terms. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Assignment. We reserve the right to transfer, assign, sublicense or pledge these Terms, in whole or in part, to any person without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to you. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms.
Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and assigns.
Headings. The section headings and sub-headings contained in these Terms are for convenience only and have no legal or contractual effect.
Support. If you have any questions or concerns about our Platform or these Terms, please email us at [email protected].
Cumulative Remedies. Our rights and remedies under these Terms are cumulative and are in addition to and not in substitution for any other rights and remedies available at law or in equity or otherwise.
Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their respective assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.
Relationship of the Parties. Nothing herein shall be construed to create a joint venture or partnership between you and Towlos or an employee/employer or agency relationship. Neither you or Towlos shall have any express or implied right or authority to assume or create any obligations on behalf of or in the name of the other party or to bind the other party to any contract, agreement, or undertaking with any third party.
Force Majeure. Towlos shall not be liable or responsible to you , nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, when and to the extent such failure or delay is caused by or results from acts beyond the effect of our reasonable control, including, without limitation: (a) acts of God; (b) flood, fire, earthquake, epidemics, pandemics, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest; (d) government order or law; (e) actions, embargoes, or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns, or other industrial disturbances; and (i) shortage of adequate power or transportation facilities.

Entire Agreement

The terms of service in this agreement shall be binding to the extent they do not violate any laws. The terms of service in this agreement contain the entire agreement. No other agreements, verbal or written, have been made outside of this agreement to involve towlos. Additional contracts, amendments, terms and verbal or written agreements may be decided in addition to these terms between the Host and Guest, but those agreements will not dissolve the terms of this agreement.